30-Day Return Window

Eligible items may be returned within 30 days of receipt. To begin a return, you must contact Versace customer service first so we can provide the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for a return, the item must meet the return requirements below.

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, accessories, dust bags, boxes, packaging, and included materials must be returned with the item.
• The item must not show signs of wear, damage, alteration, fragrance, stains, or missing parts.
• Proof of purchase or order information may be required to review the return request.

Item Condition

Returned items are inspected after arrival. Items that are used, damaged, incomplete, altered, or not returned in acceptable condition may be refused or may not qualify for a refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items marked as final sale or non-returnable at the time of purchase
• Personalized, customized, or made-to-order items
• Items that have been used, worn, washed, altered, damaged, or are missing original packaging
• Beauty, fragrance, intimate, or hygiene-sensitive items that have been opened, used, or are not in sellable condition
• Gift cards or promotional items, where applicable

How to Start a Return

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Please include the following information in your message:

• Your full name
• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for your return request
• Photos if the item arrived damaged, incorrect, or defective

Return Shipping Cost

Versace offers 30 Days Free Returns on eligible items when the return is approved and the provided return instructions are followed.

Returns sent without prior approval, sent to the wrong location, or shipped using an unapproved method may not be accepted.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return requirements. Approved refunds are processed within 3–15 days after the returned item is received and inspected.

Refund timing may vary depending on your payment provider or financial institution. Original payment details and order information may be used to process the refund.

Exchanges

If you would like to request an exchange, contact us at [email protected] before sending anything back. Exchanges depend on item eligibility, condition, and availability.

If the requested exchange item is unavailable, customer service may provide return instructions or other available options.

Damaged, Wrong or Defective Items

If your order arrives damaged, incorrect, or defective, contact us as soon as possible at [email protected]. Please include your order number and clear photos of the item, packaging, and issue.

We will review the details and provide the next steps based on the situation.

Final Sale Rules

Items marked as final sale, clearance final sale, personalized, customized, or otherwise labeled non-returnable may not be eligible for return or exchange unless required by applicable consumer protection rules.

Contact Us

For return questions, exchange requests, damaged items, wrong items, or refund updates, contact Versace customer support at [email protected].

Please include your order number and a clear description of your request so we can assist you efficiently.