Order Processing Time

Orders are processed within 1–3 days after they are placed. Processing includes order review, confirmation, preparation, and handoff for shipment.

Processing times may be affected by order volume, payment review, item availability, holidays, or incorrect order information. If we need additional information to process your order, we may contact you by email.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is 2–5 days. Delivery times are estimates and may vary due to destination, local handling, weather, customs processing, or other circumstances outside normal transit conditions.

Shipping Destinations

Versace provides Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to delivery availability, order verification, and applicable shipping restrictions.

If your destination cannot be served, or if additional information is needed to complete delivery, we will contact you using the email address provided with your order.

Shipping Rates

Shipping is free worldwide. There is no standard shipping charge added for eligible orders under our Free Worldwide Shipping service.

Tracking Information

Once your order has shipped, tracking information will be updated within 1–3 days after shipment. Tracking updates may take time to appear after the carrier receives the package.

Please use the tracking details provided with your order to follow delivery progress. If your tracking has not updated after the expected window, contact us at [email protected].

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Versace is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information provided at checkout.

If you notice an address error, contact us as soon as possible at [email protected]. We will do our best to assist before the order is shipped, but address changes may not be possible after shipment has begun.

Customs, Duties, Import Taxes and Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers are not required to pay additional customs duties, import taxes, brokerage fees, or government charges for orders covered by this shipping service.

Lost, Delayed or Damaged Packages

If your package appears delayed, lost, or arrives damaged, please contact us at [email protected] so we can review the issue and help with the next steps.

• For delayed packages, include your order number and tracking details.
• For lost packages, contact us if tracking has stopped updating or delivery cannot be confirmed.
• For damaged packages, include photos of the package, product, and any visible damage.

Contact Us

For shipping questions, delivery updates, tracking concerns, wrong address issues, or package problems, contact Versace customer support at [email protected].

Please include your name, order number, shipping address, tracking number if available, and a clear description of your request so we can assist you efficiently.